Embracing technological advancements: Ngurah Rai immigration office takes strides towards seamless travel experiences


In a move to modernize and streamline the visa application and immigration inspection processes, the Ngurah Rai Immigration Office hosted an outreach event at the Hilton Garden Inn Bali Ngurah Rai Airport. The focus was on the Electronic Visa on Arrival (e-VOA) system and the impending implementation of the Autogate device at the Immigration Checkpoint of I Gusti Ngurah Rai International Airport.

The event saw the participation of key stakeholders and agencies in the I Gusti Ngurah Rai Airport vicinity, including the Airport Authority, Angkasa Pura I, Bali Provincial Tourism Office, Badung Regency Tourism Office, Republic of Indonesia Hotel Association (PHRI), Bali Tourism Board (BTB), and Station Managers of international airlines.

Suhendra, Head of the Ngurah Rai Immigration Office, affirmed the commitment of the Directorate General of Immigration to leverage technological advancements. In his address, he explained that the transition from manual Visa on Arrival (VOA) to e-VOA using the Molina system aims to simplify visa application procedures, enhancing the overall comfort of tourists and other visitors to Bali.

The Molina system, launched at the 2022 G20 Summit, facilitates online payment processes and eliminates the need for foreigners to visit Indonesian Representatives abroad or the Immigration Office for visa extensions. This shift is expected to be gradual as the number of foreign visits to Bali continues to rise.

Moreover, the Ngurah Rai Immigration Office is gearing up to activate electronic immigration checks via the Autogate device at the Immigration Checkpoint. Agato P.P. Simamora, Director of Immigration Information Systems and Technology, provided insights into the Autogate and Molina system implementation. Simamora explained that the Autogate device, scheduled for installation between October and December 2023, is poised to expedite immigration inspections, ensuring a faster, more accurate, and efficient process.

In 2024, an additional 50 Autogate devices will be added, with 60 in the international arrivals area and 20 in the international departures area. The Autogate machine, coupled with Face Recognition Identification System (FRIS) technology, aims to streamline immigration inspections without direct interaction with officers.

Simamora highlighted, "The implementation of the Autogate device aligns with our commitment to providing a positive customer journey experience for foreigners visiting Indonesia, especially Bali." He urged stakeholders and agencies to collaborate in enhancing the quality of immigration services.

Wihadi Sutrisno, Director of Immigration Traffic, and a Young Expert Immigration Analyst provided detailed information on the e-VOA policy, application processes, and the increasing number of e-VOA users. The outreach event underscored the importance of innovation in public services, particularly in the immigration sector.

The Ngurah Rai Immigration Office anticipates that the implementation of e-VOA and the Autogate device will significantly improve the quality of immigration services, aligning with the government's efforts to offer a more comfortable travel experience for international visitors. Socialization efforts aim to provide stakeholders and international travelers arriving at I Gusti Ngurah Rai International Airport with a comprehensive understanding of the new systems.

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