TRAVEL + LEISURE

ARCHIPELAGO INTERNATIONAL REVOLUTIONIZES BOOKING EXPERIENCE WITH INTEGRATED ROOM AND FLIGHT FEATURE

Archipelago International introduced a groundbreaking feature on its hotel website that enables guests to book accommodations and flights seamlessly.

31.05.2023
BY SUKSMAJATI KUMARA
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Archipelago International, a prominent hospitality group and the largest hotel management company in Southeast Asia has introduced a groundbreaking feature on its hotel website that enables guests to book accommodations and flights seamlessly. This innovative integration sets Archipelago apart from other hotel operators, offering guests a convenient and streamlined booking experience in one place.

In the past, booking a hotel room and flights required separate transactions on different platforms or through specific online travel agencies (OTAs). Archipelago's integrated feature eliminates this inconvenience by merging the two processes, providing guests with a more efficient and user-friendly way to plan their trips. This unique service demonstrates Archipelago's commitment to enhancing guest satisfaction and convenience, solidifying its reputation as an industry pioneer.

"Archipelago's integrated booking feature is a win-win for both guests and our hotel brands," says John Flood, President and CEO of Archipelago International. "By providing an all-in-one solution, we are differentiating ourselves from the competition and attracting travelers who value convenience and efficiency. This new feature is just one example of our ongoing commitment to delivering exceptional experiences that exceed guest expectations."

Initially, the integrated booking feature will focus on the ASTON brand, with other Archipelago brands gradually adopting the system. This phased approach ensures a seamless and reliable experience for guests across all properties as each brand implements the feature.

Through the integrated room and flight booking feature, guests can visit the hotel website, browse available rooms, and simultaneously search for the best flights to their destinations. The user-friendly interface allows users to compare various flight options, select preferred airlines, and effortlessly coordinate their travel plans with their desired hotel stay. This integrated feature not only saves guests valuable time but also enables them to make informed decisions and secure the best deals for their travel needs.

Archipelago's commitment to enhancing the guest experience extends beyond the integrated booking feature. The group focuses on providing exceptional service, comfortable accommodations, and a wide range of amenities to make each guest's stay memorable. The introduction of the integrated room and flight booking feature reinforces Archipelago's dedication to exceeding guest expectations and simplifying the travel planning process.

"The integrated room and flight booking feature is a game-changer in the hotel industry. We understand that today's travelers seek convenience and personalized experiences. By providing a one-stop solution for accommodations and flights, we are empowering our guests with greater control over their travel plans, saving them valuable time and effort," says Chris Legaspi, Vice President for Commercial, Archipelago International.

Guest feedback played a crucial role in developing Archipelago's integrated booking feature. The company actively listened to customer preferences and analyzed market trends to tailor the feature to meet the evolving needs of modern travelers. Archipelago remains committed to continuously enhancing its offerings and incorporating technological advancements to create exceptional experiences for guests, ensuring a seamless and hassle-free booking experience for all.

For more information, please visit Archipelago International's website at www.archipelagointernational.com and follow @archipelagointernational on Instagram.

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