According to a recent study by Glassdoor, Gen Z is poised to surpass baby boomers in the workforce by the end of 2024. For those unfamiliar, Gen Z encompasses individuals born roughly between 1997 and 2012. As the first true digital natives, their upbringing in the era of smartphones and social media has profoundly shaped their communication habits, workplace expectations, and professional behavior.

Despite their inherent technical skills and innovative ideas, Gen Z often finds itself the target of criticism from older generations. With insights from Dr. Mary Donohue and her course, "Managing an Intergenerational Team," let's explore three common misconceptions about Gen Z and how we can foster a more collaborative and supportive work environment.

Misconception 1: "Gen Z is too technology-dependent and always attached to their phones."
It's a common complaint: Gen Z is often seen as overly reliant on technology, constantly glued to their devices. This assumption arises from their upbringing in a digital age where the internet and digital communication tools are integral to daily life. However, labeling them as tech-dependent overlooks their ability to leverage these tools for multitasking and efficient communication.

Dr. Mary explains, "They're visual, kinesthetic learners—they tend to use words that are grounded in the senses, words that really engage like 'see, feel, look.'" This learning style makes them valuable assets in the workplace. By integrating modern communication tools that align with their proficiency, companies can capitalize on their strengths, boosting overall efficiency and reducing the need for hands-on oversight.

Misconception 2: "Their communication skills are unprofessional."
While it's true that Gen Z favors texting and social media, it doesn't mean they lack the ability to engage in formal communication. Growing up in a technological era with nearly instantaneous access to information, Gen Z naturally gravitates toward concise and rapid communication. However, they can adapt to more traditional methods when necessary.

Employers play a crucial role in setting communication expectations. Dr. Donohue suggests, "During onboarding, ensure that you discuss your rules for answering the phone and voice communication." Providing clear guidelines and training on professional communication standards helps bridge any gaps. It's about helping them understand when and how to use different communication styles effectively.

Misconception 3: "They never want to engage."
The notion that Gen Z hates in-person meetings and phone conversations stems from their comfort with digital platforms. However, this isn't an aversion to personal interaction but a reflection of the communication evolution they've experienced. "This generation is hungry for learning," says Dr. Mary, indicating that Gen Z is open to developing new skills, including face-to-face communication.

Incorporating more interactive methods, such as video calls or in-person meetings, can help them develop essential interpersonal skills. Encouraging a culture of open communication and mentorship provides opportunities for practice and growth.

While adapting to new workplace dynamics is a two-way street, it's important to remember that everyone needs time and guidance to thrive in a new role. Understanding Gen Z's unique characteristics and communication preferences is crucial in today's diverse workplace. By debunking common assumptions and adapting workplace practices to meet their strengths, organizations can foster a more inclusive and productive environment.